Kiamumbi Water Project

Customer Charter

1. Our Vision

To be a trusted provider of clean, safe, and reliable water for every household in Kiamumbi.

2. Our Mission

To deliver affordable, high-quality, and sustainable water services that improve the health and well-being of the community.

3. Our Core Values

• Quality: Highest standards in treatment.

• Integrity: Honesty and transparency.

• Reliability: Consistent supply.

• Customer Focus: Heart of our service.

4. Our Commitments

✅ Clean and Safe Water

✅ 24/7 Reliable Supply

✅ Timely Communication

5. Your Rights

• Access clean and safe water.

• Clear and timely billing.

• Fairness and respect.

6. Your Responsibilities

• Pay bills on time.

• Report leaks and illegalities.

• Use water responsibly.

7. Service Standards

Service	Standard
Water Quality	KEBS/WASREB Standards
Supply Hours	24 Hours (Prior notice for rationing)
Resolution	3–5 Working Days
Response	Emergency: 24 Hours

1. Dira Yetu

Kuwa mhudumu anayeaminika wa maji safi na salama kwa kila nyumba Kiamumbi.

2. Wito Wetu

Kutoa huduma za maji nafuu na endelevu zinazoboresha afya na ustawi wa jamii yetu.

3. Maadili ya Msingi

• Ubora: Viwango vya juu vya usafishaji.

• Uadilifu: Uwazi na uwajibikaji.

• Utegemezi: Ugavi thabiti wa maji.

• Mteja Kwanza: Mteja ndiye kiini chetu.

4. Ahadi Zetu

✅ Maji Safi na Salama

✅ Ugavi wa saa 24/7

✅ Mawasiliano ya Haraka

5. Haki Zako

• Kupata maji safi na salama.

• Ankara (Bili) zilizo wazi.

• Kutendewa kwa heshima na haki.

6. Wajibu Wako

• Lipa bili kwa wakati.

• Toa taarifa za uvujaji.

• Tumia maji kwa uangalifu.

7. Viwango vya Huduma

Huduma	Kiwango
Ubora wa Maji	Viwango vya KEBS/WASREB
Muda wa Ugavi	Saa 24 (Notisi kabla ya mgao)
Utatuzi	Siku 3–5 za kazi
Majibu	Dharura: Saa 24