Customer Charter (2026)
Our primary commitment to service excellence, defining water rights, consumer responsibilities, and service standards.
Organizational Charters
Service Delivery Charter
Detailed timelines and standards for new connections, repairs, billing disputes, and emergency responses.
Company Charter
The legal and operational foundation of Kiamumbi Water Trust, outlining ownership and mandate.
Board Charter
Framework governing the roles, responsibilities, and ethical conduct of the Board of Management.
Organizational Structure
Comprehensive breakdown of administrative hierarchy and technical departments within KWT.
Strategy & Planning
Strategic Roadmap 2026
Five-year vision for infrastructure expansion, digital transformation, and sustainable water management.
Disaster Response Plan
Protocols for maintaining supply during drought, infrastructure failure, or environmental emergencies.
Pro-Poor Policy 2026
Framework for ensuring water access equity for vulnerable community members and institutions.
Board of Management
Current listing of the leadership team overseeing the Kiamumbi Water project operations.
Forms & Applications
New Membership Form
Official application form for households and business owners seeking new water connections.
Customer Waiver Form
Standard legal agreement and liability waiver for specific technical and on-site service requests.
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