Citizen Service Delivery Charter
Kiamumbi Water Trust is committed to delivering clean, safe, reliable, and sustainable water services to households, businesses, and institutions within Kiamumbi and surrounding areas through efficient operations, technological innovation, and transparent community partnership.
| # | Service Rendered | Requirements | Charges (KSh) | Timeline |
|---|---|---|---|---|
| 1 | New Water Connection (Domestic) | Copy of ID/PIN, Land Certificate | 12,200 | 3 Days |
| 2 | New Water Connection (Commercial) | Copy of ID/PIN, Permit | 23,200 | 3 Days |
| 3 | Change of Tenancy | Copy of ID & KRA PIN | 3,000 | 12 Hours |
| 4 | Water Reconnection | Clear arrears + Fee | 1,000 | 12 Hours |
| 5 | Meter Testing / Calibration | Formal request + Payment | 500 | 3 Days |
| 6 | Customer Enquiries | Visit desk or call | Free | 15 Mins |
| 7 | Customer Service @ Office | Visit customer care desk | Free | 30 Mins |
| 8 | Service Info Requests | Raise concern or request | Free | 30 Mins |
| 9 | Tender Communication | Tender participation | Free | 21 Days |
| 10 | Complaint Resolution | Lodge verbally/written | Free | 21 Days |
| 11 | Payment to Suppliers | Proper documentation | Free | 30 Days |
| 12 | Refund of Deposit | Request account closure | Free | 7 Days |
| 13 | Interruption Notices | SMS / Public notice | Free | Immediate |
| 14 | Satisfaction Survey | Participation | Free | 14 Days |